Thank you for shopping at heelhavene. Below you will find our shipping methods, delivery times, and fees. By placing an order on https://heelhavene.com, you agree to this Shipping Policy.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing may take longer. We will notify you if there is a significant delay.
2. Free Shipping
- Free standard shipping on all orders over $100 (USD).
- Orders under $100 are subject to a flat shipping fee calculated at checkout.
- The free shipping threshold applies to the order subtotal after discounts, before taxes.
- Free shipping is available within the countries and regions listed at checkout.
💡 Tip: Add items to your cart to reach $100 and enjoy free shipping automatically at checkout.
3. Shipping Methods & Delivery Times
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Free over $100 / calculated at checkout under $100 |
| Express Shipping | 3–7 business days | Calculated at checkout |
- Delivery times are estimates and begin from the date of shipment, not the date of order.
- Actual delivery may vary due to customs, weather, carrier delays, or other factors beyond our control.
4. Order Tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking number.
- Tracking information may take 24–48 hours to update.
- If you do not receive tracking details within 3–5 business days, please contact us at service@heelhavene.com.
5. Shipping Destinations
- We currently ship to the countries and regions available at checkout.
- If your country is not listed at checkout, please contact us at service@heelhavene.com to inquire about availability.
- We do not ship to P.O. boxes or APO/FPO addresses.
6. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees levied by the destination country.
- These charges are the customer’s responsibility and are not included in the order total or shipping fee.
- We are not responsible for delays caused by customs clearance.
- Please check with your local customs office for more information before ordering.
7. Incorrect or Incomplete Address
- Please ensure your shipping address is complete and accurate at checkout.
- We are not responsible for orders shipped to an incorrect address provided by the customer.
- If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs.
8. Lost, Stolen, or Damaged Packages
- Once a package is handed to the carrier, the risk of loss or damage passes to the customer.
- If your package is lost or damaged in transit, please contact us at service@heelhavene.com and we will assist you in filing a claim with the carrier.
- Please record an unboxing video and refuse delivery if the package is visibly damaged (see our Refund & Return Policy for details).
9. Delayed Orders
If your order has not arrived within the estimated delivery window:
- Check your tracking number for updates.
- Contact the carrier directly for more information.
- If you still need help, contact us at service@heelhavene.com and we will do our best to assist.
10. Contact Us
For any shipping-related questions, contact us at:
Email: service@heelhavene.com
Website: https://heelhavene.com